Q & A

Below are answers to all of your important questions about The Horse Holster!

1) What is the difference between the Slim & XL Horse Holsters?
The Slim & XL have the same length and width dimensions (6.75"L x 3.75"W) but differ in the depth. The Slim provides a snug fit, like a sleeve, with very little depth. It is best suited for phones with no protective case or a very thin and smooth case. The XL has .75" of depth and is designed to fit ALL size phones and protective cases. Big or small, it fits them all! Phones with cases like the Lifeproof and Otterbox case would require the XL, but even the smallest of phones can also fit in the XL...you'll just have more room for other items!

2) What is the difference in the leg strap lengths?
The Horse Holster comes in two different leg strap lengths to accomodate many shapes and sizes of riders. The short strap is for thigh sizes measuring 16" to 24" in diameter (roughly size 0 to 9 in pants). The long strap is for thigh sizes measuring 24" to 32" in diameter (roughly size 9+ in pants). Sizes do vary per person. When measuring the diameter of your thigh, we recommend measuring as high up on the thigh as you can. This can be measured using any measuring tape.

3) What can be stored in The Horse Holster?
The following items care be stored in the holster:
- Cell phone
- Keys
- Money
- Debit/credit card
- Identification
- Trail permit
- Trail map
- Mace
- Coggins paperwork
- Medicine (Diabetes, Epi Pen, Inhaler, etc.) 
- Granola bar
- Horse treats
- and more!
*This product is not intended to hold a firearm, knife, or any other item that can be considered a deadly weapon.

4) How can I clean my Horse Holster?
The Horse Holster is machine washable or can be hand washed using soap and water.

5) What if my Horse Holster slips down on my leg?
We have done our very best to design a product that will work for as many people as possible. The Horse Holster will fit slightly different on each person as it does depend on the shape of each person's leg. We recommend wearing it in a location that stays the best for you. Each holster now comes with a no slip strap that attaches the holster to a pocket, belt or waistband for additional support. If your holster does not have a no slip strap, they are available on our website for 99 cents and free shipping. The leg strap is elastic and can be pulled to a tightness that helps keep it secure. This is also subject to each person's comfort level. If you are still having trouble keeping the holster in place based on the shape of your leg, the holster can also be secured through two belt loops. Please refer to the video under the 'How It Works' page on our website.

6) What shipping method is used?
All Horse Holster orders weighing under 16oz ship USPS First Class Mail (2-5 day once shipped). Timeframe varies depending on your address, but we ask to please allow 7 to 10 days to receive your order. We ship from Downingtown, PA. Any orders weighing over 16oz (3 or more holsters) automatically ship Priority (2-3 day once shipped) in the system.
Please allow 9 to 15 days for international shipments.

7) What is the exchange & return policy?
Exchanges and returns are welcome within 30 days of the product purchase date and as long as the product is in like new condition. If you're exchanging for a different style, color, or leg strap size, please mail your holster back to P.O. Box 5, Downingtown, PA, 19335 and include a note stating this information. If you're returning the holster for a refund, please send back to the same address with a note indicating it's a return so that a refund can be issued. A refund will only be issued if the product is returned in like new condition. We do not refund the return postage of heavily discounted items.